Our Promise
We believe insurance should be straightforward, personal, and built around your needs. Our promise is to operate with integrity while offering reliable coverage and superior service to clients throughout Michigan and beyond. For us, partnership isn’t a slogan. It’s been our promise for four generations.
Core Values
Excellence
We go above and beyond to deliver exceptional service and results.
Integrity
We act with honesty, professionalism, and do what’s right—always.
Growth
We continuously learn, improve, and evolve both personally and professionally.
Ownership
We take responsibility with care, diligence, and pride in our work.
Teamwork
We collaborate and support one another, combining our unique strengths to achieve more together than we could alone.
Balance
We value well-being, blending work and life to create a thriving environment.
Careers
We’re not looking for order-takers. We’re building a team of creative problem-solvers who are deeply invested in our clients’ futures. If you lead with listening, act with humble curiosity, and want to grow in an agency that competes at the highest level, we’d like to meet.
Our Team
Jennifer Ladley, CIC
Owner & Agency Principal
Ryan Ladley, JD, CIC, CLCS
Owner & Agency Principal
Mark Elliott
Founder Emeritus & Consultant
Toby Suttle, M. Ed., CIC, CLCS, CAWC
Commercial Agent
Tina Martin
Medicare & Life Insurance Agent
Ashley Miller, CISR
Office Manager, Personal & Benefits Account Manager
Kelly Shufelt
Benefits & Commerical Account Manager
Shannon Loeffler
Commercial CSR
Emily Hurrell, CISR
Personal Lines Account Manager
Rylee McGinnis
Personal Lines Account Manager
Melissa LaJoice
Commercial Lines Account Manager
Jerri Elston
Receptionist & Personal Lines CSR
Maggie Bixby-Islas
Commercial Lines CSR
Lily Concon
Commercial Lines CSR
Community Involvement
At Elliott Insurance Group, our work is about people, not just policies. We live and raise our families in the same communities we serve, and we care deeply about seeing them thrive.
From hosting annual Safety Days to sponsoring and volunteering in community and statewide initiatives, we’re proud to support organizations that keep our traditions and social fabric strong. Giving back is simply part of who we are.
Here are some of our favorite moments supporting the organizations that make our community a special place to call home.
$15,000+
Donated to various organizations within and around the community in 2025.
1933
The beginning of EIG’s commitment to giving back and growing alongside our community.
30+
Organizations donated to and worked for within the community by Elliott Insurance Group in 2025.
Our Affiliates
Our Affiliates
Companies Represented
A glimpse at some of the companies we work with.
